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Terms and Conditions
Please read the following terms and conditions carefully.
You must not make any booking unless you understand and agree with the following terms and conditions.
References to “us”, “we” and/or “our” in these booking terms and conditions shall mean Koreal Trip.
Where bookings of travel products are made on your behalf through respected service providers, references to “us”, “we”, and/or “our” in these booking terms and conditions shall also mean and include Koreal Trip trading as respected service providers.
These terms and conditions apply to bookings you make with our consultants (over phone or by email) as well as online bookings you make on our website.
We will rely on the authority of the person making the booking to act on behalf of any other travelers on the booking and that person will bind all such travelers to these terms and conditions.
We act as an agent for, and sell various travel related products as agent on behalf of, numerous transports, accommodations and other service providers, such as airlines, coach, and rail as well as all of our wholesalers.
Any services we provide to you are collateral to that agency relationship. Our obligation to you is to (and you expressly authorize us to) make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers.
We exercise care in the selection of reputable service providers, but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties.
All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers.
We can provide you with copies of the relevant service provider terms and conditions on request.
Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us.
Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.
2. Conditions of Participation, Obligations of the Participant
Good health is necessary in order to take part in all activities.
The participants are obligated to inform the organizer of any possible health problems.
Under no circumstances may participants take part in the activities while under the influence of alcohol, drugs, psychiatric drugs or any similar substances.
The participants are obliged to fulfill the conditions of participation and agree to strictly follow the instructions of the organizer, the guides, activity leader, and assistants.
If the Conditions of Participation are not fulfilled or if instructions are disregarded, the organizer reserves the right to prohibit participation.
The participants are not insured by the organizer. The participants are obliged to insure that they have sufficient health and accident insurance coverage.
4. Passport and Visas
It is your sole responsibility to ensure you have a valid passport at the time of traveling and that you hold all necessary visas and permits.
Children are required to hold individual passports.
5. Complaint by customer
Complaints will be addressed to Koreal Trip by phone during the event and then in written.
If the source of a complaint is a hotel, the complaint should be introduced as soon as possible so that Koreal Trip can solve the issue during the stay of the customer.
In any case, a complaint introduced after the return of the customer to his home country will not be taken into consideration.
Koreal Trip cannot be held responsible for the faults committed by third parties such as hotels, bus companies, guides, restaurants, ferries, rent-a-car, yachting companies and air lines.
Yet Koreal Trip will do all what is in their power to solve the source of the complaint if they have been advised in due time.
To the extent permitted by law, neither Koreal Trip nor any of its related bodies corporate, directors, employees or agents accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part.
7. Special Requirements
Please liaise with your consultant or, for online bookings, send us an email to firstname.lastname@example.org, regarding any special requirements you may have for your travel arrangements such as group arrangement, package program or disabled access.
All prices are subject to availability and can be withdrawn or varied without notice.
The price is only guaranteed once paid for in full by you.
Please note that prices quoted are subject to change.
Price changes may occur by reason of matters outside our control which increase the cost of the product or service.
Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases.
9. Our Change and Cancellation Fees
the following change and cancellation fees apply to all bookings
10. Terms of payment
1) Payment Method
PAYPAL, Credit cards (VISA, MasterCard, AMEX, Discover)
You can make a payment by credit card on our online payment system of our website.
OR, Wire Transfer
Send payment to the following bank account.
• Bank : KEB Hana Bank
• Bank Address : 152, Gurojungang-ro, Guro-gu, Seoul, Korea
• Account No. : 132-910001-34238
• Swift Code : HNBNKRSE
• Beneficiary : Koreal Trip (CHANG YONG YU)
• Company Address : #1010-326, 123, Gasan digital 2-ro, Geumcheon-gu, Seoul, Korea
**A remittance charge MUST be paid by remitter. Otherwise, your booking won’t be confirmed.
In addition, Your payment should be received our bank account at least 2 days prior to travel date.
Otherwise, your booking will be cancelled automatically.
• Bank 은행 : Kookmin Bank 국민은행
• Account No. 계좌번호 : 503602-04-049892
• Account Holder 예금주 : CHANG YOUNG YU (유창용)
All content included in or made available through any Koreal Trip Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations is the property of Koreal Trip or its content suppliers and protected by Republic of Korea and international copyright laws.
The compilation of all content included in or made available through any Koreal Trip Service is the exclusive property of Koreal Trip and protected by Republic of Korea and international copyright laws.
In case of disagreement between Koreal Trip and its customers, the matter will be submitted to the Supreme Court of Republic of Korea who has the sole power to conclude.
Whatever conclusions will be taken by the Supreme Court of Republic of Korea, this will be the only one that will be taken into consideration.
These terms were last updated on 1 June 2016.
1. General Provisions
This website is operated by Koreal Trip.
2. Items of Personal Information to be Collected and the Method of Collection
A visitor may use this Website without providing Koreal Trip with his/her personal information. However, a visitor may use additional services by providing certain personal information and subscribing to reserve. Koreal Trip collects the following personal information through reservation subscription via this Website.
* Name. e-mail address and mobile phone number
* Type of browser and OS used by a member, search word, access log, IP address and cookies
* Date and time of visit and records on use of services
* Matters that a visitor voluntarily specified in the (optional) questionnaires for visitors (purpose of subscription to the Website, events in which a visitor wishes to participate, etc.)
3. Purposes of Use of the Collected Personal Information
Koreal Trip uses personal information especially for the following purposes:
* Provision of contents in the Website (Sending announcements, news related to Korea Trip, etc.), authentication of the member him/herself and maintenance and management of the Website
* Management of member status, contact to visitors, holding membership based events and sending announcements related thereto, and provision of information and services customized to visitor’s preferences
4. Processing/Retention Period and Destruction of Personal Information
A. Processing/retention period of personal information
In principle, after the purposes of collecting and using personal information are achieved, the information will be destroyed immediately. Meanwhile, in the event that a member withdraws from this Website, withdraws his/her consent to the collection of personal information, or requests deletion thereof, the personal information will be immediately destroyed. However, in the event that any personal information is required to be retained under applicable laws and regulations, the personal information will be retained for the period as prescribed under such laws and regulations, and will be used only for the purposes as prescribed under the laws and regulations.
B. Destruction of personal information
Personal information will be retained for a certain period and destroyed for the sake of information protection under the internal policy and applicable laws and regulations (See the period of retention/use of the collected personal information) after the purposes of use of personal information are achieved. Any print-out version of personal information will be shredded using a shredder or incinerated, and any personal information stored in the electronic files will be destroyed using a technical method which makes the records irreproducible.
5. Provision of Personal Information to a Third Party
Koreal Trip uses the information only for the purpose of operating the website, and does not provide the information for any third party.
6. Rights/Obligations of Members and Others and the Method of Exercising thereof
Members and others may exercise the following rights as an information principal.
* A member may request (i) access to his/her personal information, (ii) correction or deletion of the personal information, or (iii) suspension of processing of the personal information.
* When requested as above, Koreal Trip will confirm whether the requesting party is the information principal or a justifiable representative.
* Only when there exists a justifiable reason as set forth under laws or a reason equivalent thereto, Koreal Trip may reject such request.
7. Matters concerning to Ensure the Security of Personal Information
Koreal Trip is taking proper managerial, technical and physical measures to ensure the security of information to be collected online to prevent unauthorized access or disclosure.
Koreal Trip may provide a link of another website which is not controlled by Koreal Trip. Koreal Trip will not be held liable for the website linked as above. In the event that a member moves away from this Website, Koreal Trip will not be liable for protection and privacy of the information provided by the member. The member shall carefully review the regulations on protection of personal information which applies to the relevant website. In the event of providing a link, Koreal Trip will make efforts to clearly inform that a member is transferred from the Website to another site.
A member has an option to install cookies. A member may accept all cookies, or instruct the web browser to send notice at the time of installation of cookies, or refuse to accept all cookies by adjusting the relevant function in the web browser of his/her own computer. However, in the event of refusing the installation of cookies, there may be a problem in providing services.
An example of the installation method (in the case of Internet Explorer): Tool button on the upper part of the web browser > Internet Option > Personal Information
10. Department in charge of Protecting Personal Information and Handling Complaints
Koreal Trip has the following department in charge of protecting visitors’ personal information and handling complaints related to personal information. Visitors may file any and all complaints related to protection of personal information which may arise in the course of using Koreal Trip’s services with the following department.
11. Personal Information Department
Person-in-Charge : Chang Yong Yu
Telephone Number: +82 70 8821 1113
Last updated 01 June 2016.
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